Service and Support Manager Intern

About the position

Join our team and gain practical experience in information system maintenance, customer support and project administration. During the internship, you will learn about information system support processes, help resolve customer enquiries, test systems and contribute to project coordination and development activities.

Responsibilities

• Receive customer enquiries by email and telephone.
• Analyse and record customer needs and incidents.
• Communicate with the team and stakeholders on information system support and development matters.
• Test and configure information systems and prepare test reports.
• Prepare project administration documents.
• Support project managers and carry out other tasks related to project development and maintenance.

Requirements

1. Higher or advanced education in IT.

2. Strong computer literacy, with experience using content or document management systems.

3. Fluent spoken and written Lithuanian, together with a good command of English.

4. Strong organisational and time-management skills.

5. Excellent document management and business writing skills.

6. An understanding of professional communication principles, with the ability to communicate courteously and professionally.

7. The ability to quickly understand and effectively manage large volumes of information.

8. A responsible, meticulous and independent approach, with strong attention to detail.

Advantages

1. Experience in information system testing.

2. Basic knowledge of design and layout software, such as Photoshop.