SolutionsProcess automation and digital services platform

Process automation and digital services platform

A visual process automation platform that connects an organisation’s business processes, systems, data and AI services. It enables teams to create and manage automation scenarios, configure events, actions and conditions, integrate external systems and APIs, automate document generation, notifications and employee tasks, and monitor process execution in one environment.

About the solution

The Process Automation and Digital Services Platform is designed for organisations that want to automate business processes in one environment and connect information systems, data, documents, employee tasks and AI services. Its visual process builder enables teams to create automation scenarios and adapt their logic as business needs change. The platform supports configurable process triggers, action and condition chains, deadlines, human tasks, automated notifications, forms and documents. Integration and API capabilities connect processes with other organisational systems and external services, while AI can be used for document and content analysis, information generation and decision support. This moves organisations from isolated manual activities and fragmented systems to coherent, governed processes. Organisations can deploy new automation scenarios faster, reduce manual work and the risk of errors, while process monitoring and audit capabilities ensure control and traceability.

Fundamental transformation

From isolated tasks to automated scenarios

Repetitive activities are combined into coherent automation workflows that can be triggered by an event, deadline, data change or user action.

From code-based changes to configuration

Process states, rules, actions, deadlines and responsibilities are configured visually, allowing some business changes to be implemented without rewriting the entire system.

From closed systems to a connected ecosystem

The platform connects registers, document management, finance, customer service, payment and other systems, automating data exchange between them.

Platform capabilities

Visual process builder

Automation scenarios are created by connecting process steps, conditions, actions and integrations. Each process can be configured with states, responsibilities, deadlines and possible execution paths.

Processes made visible and manageable

Human tasks and decisions

Automated processes can include employee tasks, reviews, approvals and decisions. Tasks are assigned according to roles, departments or defined rules.

Automation with human oversight

Action and condition chains

Scenarios can include data checks, logical conditions, waiting stages, branches, repeated actions and automatic process completion.

Flexible process logic

Process monitoring and audit

Each scenario execution is recorded, including completed actions, errors, users, dates, status changes and integration results.

End-to-end traceability

Events and trigger rules

Processes can start when a request is received, data changes, a defined deadline is reached, an API request arrives or another system event occurs.

Automated process initiation

Integration and API actions

Process steps can receive or transmit data through REST, SOAP, JSON and XML interfaces, initiate payments, check register information or update external systems.

Systems working together

Forms, documents and digital services

Processes support dynamic forms, automatic data population, document templates, PDF and DOCX generation, electronic signing and archiving.

Fully digital processes

Deadlines and automated notifications

The system monitors deadlines, sends reminders, updates statuses automatically and notifies employees or customers by email, SMS and other channels.

Fewer missed deadlines

AI document and content analysis

AI can analyse submitted documents and text, extract required data, identify document types, prepare summaries or pass information to the next process stage.

Faster information processing

AI decision support

AI models can assess process data, identify discrepancies and suggest a classification, priority or next action. Final decision-making can remain with the responsible employee.

Better-informed decisions

AI-generated content and responses

Processes can automatically draft notifications, responses, findings, documents and other content using system data and the organisation’s rules.

Less routine drafting

AI agents in processes

Specialised AI agents can perform defined tasks: gather information from multiple sources, check conditions, prepare an outcome and initiate the next action in an automation scenario.

Autonomous task workflows

Technological maturity

Security and governed execution

Role- and permission-based access, SSO and 2FA authentication, encrypted data exchange, activity auditing and process traceability.

Suitable for sensitive processes

Modular and extensible architecture

Processes, integrations, documents, notifications, forms and other components can be combined to meet the needs of each solution.

A platform that scales with needs

Deployment within organisational infrastructure

The platform can be deployed on organisational infrastructure, in a private cloud or in containerised environments using Docker, Kubernetes or OpenShift.

Control of data and infrastructure

Error handling and monitoring

Integration errors are recorded, scenario execution is monitored, and technical events can be forwarded to centralised logging and security monitoring systems.

Reliable process execution

Who is this solution for?

Automating internal organisational processes

Document and information processes enhanced with AI

Document and task workflows

Automated notifications and deadline management

Digital services for customers and residents

SystemSight GovPro enables organisations to visually create and manage automation scenarios that connect organisational systems, data, documents, employee tasks and AI services into coherent business processes.