Customer self-service platform
A unified digital environment for delivering organisational services and moving customer service to self-service. Customers can select services, submit requests and required data, upload documents, make payments, track service progress and receive notifications, while the organisation centrally manages service processes, customer information and integrations with internal systems.
About the solution
The Customer Self-Service Platform is a unified digital environment where customers can access organisational services independently, while the organisation centrally manages the processes involved in delivering them. The solution can combine a service catalogue, customer data, digital requests, documents, payments and communications. Users can authenticate, select the required service, submit data and documents, make payments, view their request history and track processing status. Integrations with internal and external information systems make it possible to retrieve existing data automatically and transfer submitted information for further processing. The self-service model moves a significant share of standard customer service activities to a digital channel, allowing customers to use services at a time convenient to them. For the organisation, this helps reduce administrative effort in customer service, standardise service delivery and ensure a consistent customer experience across processes.
Fundamental transformation
Lower costs
Fewer calls, in-person interactions and manual tasks as processes move to self-service.
Better customer experience
Customers get 24/7 access to their data, services and real-time information in one place.
Faster payment flows
Simpler online payments, automated reminders and fewer payment delays.
Transparency
Customers see the complete history, while the organisation has a precise audit trail, reducing the likelihood of disputes.
Platform capabilities
Customer portal
A personalised dashboard with personal data, contracts, active invoices and activity history.
Billing module
View and download invoices in PDF format and initiate online payments in real time, for example through Paysera.
Request management
Structured request submission, document attachments and status tracking with automatic data pre-population.
Contract management
View contracts, track document statuses and sign electronically directly in the portal.
Communications
Event-driven notifications by email, SMS and within the system about invoices, statuses and signature requests.
Customer service module
A self-service help centre with FAQs, request submission and integration with Service Desk or Live Chat.
Administration
An employee-facing environment for managing customers, invoices and requests, with a complete audit log.
Deep integrations
Data synchronisation with ERP systems such as Rivilė, DMS platforms such as Avilys, payment providers and e-signature providers.
Technological maturity
Billing and process management platform
Customers make payments or sign documents in the portal, while APIs automatically update statuses in your accounting or document management systems.
Automated process synchronisation
Real-world integrations
We successfully integrate with widely used systems, including Rivilė for accounting, Avilys for document management, Paysera for payments and Dokkobit for e-signatures.
Complete business systems ecosystem
Who is this solution for?
Utility and energy companies, including water, heat and electricity providers
Public-sector organisations, including housing administrators and municipalities
Telecommunications and internet providers
Rental goods and services companies
Financial services and leasing companies
A unified self-service platform that allows customers to manage services, submit requests, view contracts and invoices, make payments and track process progress in one digital environment.
An intuitive portal for everyday customer tasks
A single environment brings together the service catalogue, personal account and order status tracking, allowing users to complete tasks independently without contacting an administrator.
Other work
Implemented projects
Systems built on this foundation that are successfully in use.
Digitise your customer experience
Let’s discuss how a modern self-service platform can reduce your organisation’s customer service costs and accelerate cash flow.
Discuss the project